Legal agreement governing your use of epoool's online gaming platform. Please read these terms carefully before creating an account or placing any bets.
Last Updated: January 15, 2026 | Effective Date: January 15, 2026
By registering an account on epoool, depositing funds, or placing any bets, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision of these terms, you must not use our services. These terms constitute a legally binding agreement between you and epoool.
For the purposes of these Terms & Conditions, the following definitions apply:
By accessing or using the epoool platform, you explicitly agree to comply with and be bound by these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference. Your continued use of our services constitutes ongoing acceptance of these terms as they may be amended from time to time.
We reserve the right to modify, update, or replace any part of these Terms & Conditions at our sole discretion. Changes will be effective immediately upon posting to the website with an updated "Last Updated" date. It is your responsibility to review these terms periodically. Your continued use of epoool after changes are posted constitutes acceptance of those changes.
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
To use epoool's services, you must meet all of the following eligibility requirements:
You must be at least 21 years of age. Online gambling is strictly prohibited for minors. By creating an account, you represent and warrant that you meet the minimum age requirement. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of any balance.
You must be a resident of Indonesia at the time of registration and throughout your use of epoool services. We verify residency through KYC documentation and reserve the right to restrict or terminate accounts of users who relocate outside Indonesia or attempt to access services from prohibited jurisdictions.
You must have the legal capacity to enter into a binding contract. You must not be under any legal disability, court order, or voluntary exclusion that would prevent you from lawfully participating in online gaming activities. You must not be acting on behalf of any third party or using our services for any commercial or professional gambling purposes.
You are permitted to hold only one account with epoool. Creating multiple accounts (often referred to as "multi-accounting") is strictly prohibited and will result in closure of all accounts and forfeiture of all balances. Accounts are non-transferable and may not be sold, gifted, or otherwise transferred to another individual.
All users must complete identity verification (KYC) before making withdrawals. This process requires submission of a valid government-issued ID (Indonesian KTP), proof of address dated within the last three months, and a selfie holding your ID document. Failure to complete KYC verification will result in withdrawal restrictions.
To access epoool's gaming services, you must complete the registration process by providing accurate, current, and complete information as prompted by our registration form. You are responsible for maintaining the accuracy of your account information and must promptly update any changes.
During registration, you must provide the following information:
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. You agree to notify epoool immediately of any unauthorized access to your account or any other breach of security.
epoool will never ask you to provide your password via email, phone, or any communication channel. Any such request should be reported immediately to our security team. We employ industry-standard security measures including 256-bit SSL encryption, but you remain responsible for access to your account through your credentials.
Your chosen username must not be offensive, vulgar, obscene, defamatory, or violate any third-party intellectual property rights. We reserve the right to reject or require changes to any username that violates this policy or impersonates any person or entity.
epoool operates under strict regulatory compliance standards requiring comprehensive identity verification for all users. This process, known as Know Your Customer (KYC), helps prevent fraud, money laundering, underage gambling, and identity theft. You agree to provide any documentation reasonably requested to complete this verification.
To verify your identity, you must submit the following documents:
Our verification team reviews submissions 24/7 with typical processing times of 1-24 hours. You will receive email and SMS notification once verification is complete. If documents are rejected due to poor quality, expiration, or mismatched information, we will notify you with specific instructions for resubmission.
While you may deposit funds and play games without completed KYC verification, you will not be able to withdraw winnings until verification is successfully completed. We reserve the right to suspend accounts that fail to complete KYC verification within 30 days of the first withdrawal request or at any time if we suspect fraudulent activity.
We reserve the right to request additional documentation or information at any time, including but not limited to proof of payment method ownership, source of funds documentation, video verification calls, or notarized documents. Failure to provide requested documentation within the specified timeframe may result in account suspension and balance forfeiture.
epoool accepts deposits and processes withdrawals through the following Indonesian payment methods:
All transactions must be conducted in Indonesian Rupiah (IDR). We do not accept deposits or withdrawals in foreign currencies. Payment methods must be registered in your name and match the name on your verified epoool account. Third-party payments are strictly prohibited.
The minimum deposit amount is Rp 50,000 per transaction. There is no maximum deposit limit, though individual payment methods may impose their own limits. Deposits are typically processed instantly and credited to your account balance within minutes. If a deposit is not reflected within 30 minutes, contact customer support with your transaction reference number.
You acknowledge that deposits are made for the purpose of placing bets and participating in gaming activities on epoool. Deposits are non-refundable except in cases of processing errors or duplicate transactions. We reserve the right to refuse deposits from suspicious sources or freeze accounts pending investigation of unusual deposit patterns.
The minimum withdrawal amount is Rp 100,000 per transaction. You may withdraw to the same payment method used for deposit, and the withdrawal destination account must be in your name. Withdrawals are processed within 1-24 hours depending on your loyalty tier status, with VIP members receiving priority processing.
Before making your first withdrawal, you must complete KYC verification. Subsequent withdrawals may require additional verification if account activity, bet patterns, or transaction amounts trigger our security protocols. We reserve the right to conduct enhanced due diligence on large withdrawals or suspicious patterns.
Withdrawals are subject to the completion of any applicable wagering requirements on bonus funds. You may not withdraw funds until any active bonus conditions have been met or the bonus has been forfeited. We reserve the right to reverse withdrawals and return funds to your account if fraud, collusion, or terms violations are discovered after processing.
epoool maintains strict anti-money laundering procedures in compliance with international standards. Accounts used solely for depositing and withdrawing funds without genuine gaming activity may be flagged, investigated, and closed. We reserve the right to report suspicious transactions to relevant authorities and cooperate fully with law enforcement investigations.
epoool offers various bonuses and promotional offers to enhance your gaming experience. All bonuses are subject to specific terms and conditions that must be met before associated winnings can be withdrawn. It is your responsibility to read and understand the terms of each promotion before opting in.
Bonuses are intended for recreational players only and are limited to one per household, IP address, device, and payment method unless otherwise stated. Abuse of bonuses, including but not limited to creating multiple accounts to claim offers, will result in immediate forfeiture of bonus funds, voiding of associated winnings, and account termination.
All bonuses are credited to a separate "Bonus Balance" that cannot be withdrawn until wagering requirements are completed. Wagering requirements specify how many times you must play through the bonus amount (or bonus plus deposit amount) before conversion to real money balance. Different games contribute different percentages toward wagering requirements as specified in each promotion's terms.
Typical wagering requirements range from 15x to 40x depending on the bonus type. For example, a Rp 500,000 bonus with 30x wagering requires Rp 15,000,000 in total bets before withdrawal eligibility. Game contribution rates are generally:
While a bonus is active, maximum bet limits apply (typically Rp 50,000 per bet/spin for slot bonuses). Exceeding maximum bet limits will void the bonus and all associated winnings. Bonuses have expiration dates (typically 30 days from issue) and must be used within the specified timeframe or they will be forfeited.
We reserve the right to void bonuses and confiscate winnings if we determine that bonus abuse, irregular play patterns, or exploitation of system errors has occurred. This includes but is not limited to low-risk betting strategies designed solely to clear wagering requirements rather than for genuine entertainment purposes.
You may voluntarily forfeit an active bonus at any time, which will remove both the bonus balance and any winnings derived from that bonus. If you request a withdrawal while an active bonus has not met wagering requirements, you forfeit the bonus and only the real money balance will be processed.
All games on the epoool platform are governed by their specific rules, which are available within each game's information section. It is your responsibility to understand the rules of any game before placing bets. In the event of any dispute, the decision of epoool management is final.
All games use certified Random Number Generator (RNG) systems that have been independently tested and audited for fairness. RTP (Return to Player) percentages are displayed for each game and represent the theoretical long-term payout. Short-term results may vary significantly from stated RTP values.
In the event of a malfunction, disconnection, or software error, all affected bets will be void and stakes returned. We are not liable for any losses resulting from technical issues, including but not limited to internet connectivity problems, server downtime, or device malfunctions.
All sports bets are settled based on official results as determined by the relevant governing body. If an event is postponed, rescheduled, or cancelled, specific settlement rules apply as detailed in our sports betting rules page. Live betting odds are updated in real-time based on match developments, and we reserve the right to suspend betting or limit stakes at our discretion.
Obvious errors in odds, including palpable errors caused by human or technical mistakes, will result in bets being void regardless of the outcome. This includes situations where odds are clearly incorrect due to the current game state or established market standards.
We reserve the right to refuse or limit any bet without providing a reason. Once a bet is accepted and confirmed, it cannot be changed or cancelled except in cases of obvious error. Bet confirmation is displayed on screen and recorded in your account history.
The following activities are strictly prohibited and will result in immediate account termination, balance forfeiture, and potential legal action:
Allowing any third party to access or use your account, sharing account credentials, or using another person's account is strictly prohibited. Your account is personal and non-transferable.
Initiating chargebacks or payment disputes with your bank or payment provider after losing funds through normal gameplay constitutes fraud. If you initiate a chargeback, your account will be immediately suspended, all balances forfeited, and we will pursue all legal remedies including debt collection.
To the maximum extent permitted by law, epoool and its operators, directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services, including but not limited to lost profits, data loss, or business interruption.
While we strive to provide uninterrupted service, epoool does not guarantee that the platform will be available at all times or free from errors. We may suspend services for maintenance, upgrades, or other operational reasons without prior notice. We are not liable for any losses resulting from service downtime, technical malfunctions, or third-party service provider issues.
Games provided on epoool are licensed from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, and others. While we select reputable providers, we are not responsible for the performance, fairness, or errors within third-party games beyond our reasonable control.
epoool shall not be liable for any failure to perform obligations under these terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, natural disasters, internet outages, or cyberattacks.
In any case, our total liability to you for any claims arising from your use of epoool services shall not exceed the amount you deposited during the six months preceding the event giving rise to the claim.
epoool reserves the right to suspend, restrict, or permanently close your account at any time and for any reason, with or without notice, including but not limited to violations of these Terms & Conditions, fraud, abuse, or suspicious activity.
Accounts may be terminated for any of the following reasons:
Upon account termination, you will no longer have access to epoool services. Any real money balance in good standing will be returned to you via your verified withdrawal method, subject to completion of any pending investigations. Bonus balances and unredeemed loyalty points will be forfeited upon account closure.
If your account is closed due to fraud, terms violations, or abuse, we reserve the right to forfeit all balances and withhold any withdrawals. You remain liable for any negative balance or damages caused to epoool through your actions.
You may request account closure at any time by contacting customer support. Upon closure request, any pending withdrawals will be processed, remaining real money balance will be returned, and the account will be permanently deactivated. Account closures are irreversible and you will need to create a new account (subject to our single-account policy review) if you wish to use epoool services in the future.
These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to online gaming operations serving the Indonesian market. Any disputes arising from these terms or your use of epoool services shall be resolved according to the procedures outlined below.
Before initiating any legal proceedings, you agree to first contact epoool customer support to attempt informal resolution of any dispute. Most issues can be resolved quickly through direct communication with our support team. Provide detailed information about your complaint including account username, transaction details, and nature of the dispute.
If informal resolution fails within 30 days, you may escalate the complaint to our management team via email at [email protected] with "Formal Complaint" in the subject line. We will conduct a thorough investigation and respond with our final decision within 30 business days.
Any claims arising from your use of epoool services must be brought within six months of the event giving rise to the claim. Claims not brought within this timeframe are permanently barred.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these terms. The remaining provisions shall continue in full force and effect.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of epoool services, please contact us through any of the following channels:
Our customer support team operates in both Bahasa Indonesia and English and is available around the clock to assist you. Average response time is under 60 seconds during peak hours via live chat.
For formal complaints or legal notices, please use email with "Legal Notice" or "Formal Complaint" in the subject line to ensure proper routing to the appropriate department.
By using epoool services, you acknowledge that you have read these Terms & Conditions in full, understand your rights and obligations, and agree to be bound by all provisions contained herein. These terms constitute the entire agreement between you and epoool regarding your use of our services and supersede any prior agreements or understandings.
Understanding the most important aspects of your agreement with epoool
You must be at least 21 years old to use epoool. We enforce strict age verification through KYC documentation to prevent underage gambling.
KYC verification is mandatory before withdrawals. Submit your KTP, proof of address, and selfie to complete verification within 1-24 hours.
All transactions in Indonesian Rupiah only. Deposits are instant, withdrawals processed within 1-24 hours to your verified bank account.
All bonuses subject to wagering requirements before withdrawal. Read specific bonus terms carefully before opting in to any promotion.
Multiple accounts, bonus abuse, fraud, and use of VPNs are strictly prohibited and result in account termination and balance forfeiture.
Contact our 24/7 support team first to resolve any issues. Most disputes are resolved quickly through direct communication.
Our customer support team is available 24/7 to clarify any aspect of these Terms & Conditions. We're here to ensure you have a clear understanding of your rights and obligations.
By continuing to use epoool, you confirm your acceptance of these Terms & Conditions.